Frequently Asked Questions

Everything you need to know about your Wild Souls journey.

What is the shipping timeframe for my order?

We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping may take 7-14 business days depending on your location.

How do I process a return or exchange?

If your piece doesn't fit your spirit, you can return it within 30 days of delivery. Items must be unworn and in their original packaging. Please visit our returns portal to start the process.

What materials do you use in your collections?

Wild Souls by JV is committed to quality. We use a mix of premium organic cotton, sustainable linens, and high-grade recycled fabrics to ensure durability and comfort.

How do I know which size to choose?

Each product page features a detailed sizing guide. As our fits vary from 'Boho-Oversized' to 'Tailored-Chic,' we recommend measuring a similar garment you own to find your perfect match.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Afterpay and Klarna.

Can I track my order in real-time?

Yes! Once your order ships, you will receive an email containing a tracking number and a link to follow your package's journey directly to your doorstep.